We believe it is important that you have a positive experience with our family business. However, things do not always go to plan. We greatly value your feedback. Do you have a complaint about a situation you have experienced yourself and with which you are dissatisfied, such as inappropriate behaviour, a conflict with a colleague or our working conditions? If so, you can report this using the form below.
You will receive confirmation of your report from our Complaints Coordinator within 5 working days. We will look into your complaint and respond to it within 20 working days.
Misconduct refers to a serious issue that, for example, jeopardises people’s safety, the environment or compliance with laws and regulations. If you suspect that misconduct is taking place within Royal A-ware that jeopardises the public interest or breaches European law, please report it via our whistleblower scheme.
If so, please contact the shop where you bought the product. They will forward your enquiry to us for further processing.